Removals Brompton Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals Brompton provides removal, relocation, packing, storage assistance and associated services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Removals Brompton.
Client means the person, firm or organisation booking or receiving the services from the Company.
Services means any removal, delivery, packing, loading, unloading, transport, storage assistance, furniture assembly, disposal, clearance or related services supplied by the Company.
Goods means any items, furniture, personal effects or property handled, transported, or stored in connection with the Services.
Writing means written communication sent by post or electronic means where agreed.
2. Scope of Services
The Company provides household and commercial removals, local moves, regional and national moves within the UK, as well as associated packing, loading, unloading and limited waste removal services where lawfully permitted. The precise scope of the Services to be provided will be set out in the written quotation or booking confirmation issued by the Company.
The Company reserves the right to refuse to handle, transport or dispose of Goods that are prohibited by law, unsafe, improperly packaged, or which the Company reasonably believes may cause damage, injury, contamination or delay.
3. Booking Process
3.1 Enquiries and quotations
The Client may request a quotation for Services, which may be based on information provided by the Client, photographs, video surveys or an in-person assessment where available. Quotations are given in good faith based on the information supplied at the time of enquiry.
3.2 Accuracy of information
The Client is responsible for providing accurate and complete details regarding the property addresses, access conditions, parking availability, size and quantity of Goods, special or fragile items, dismantling requirements, and any other relevant information. Failure to provide accurate information may result in additional charges, delay, or in some cases inability to complete the Services as booked.
3.3 Acceptance and confirmation
A booking is only confirmed when the Client has accepted the quotation in writing or through the agreed method and, where applicable, paid any required deposit. The Company may decline a booking at its discretion, for example due to capacity, safety or regulatory reasons.
3.4 Changes to bookings
Any requested changes to the date, time, addresses, scope of Services or volume of Goods must be notified to the Company in Writing as early as possible. Changes are subject to availability and may result in a revised quotation and additional charges. The Company is under no obligation to accommodate changes requested at short notice.
4. Pricing and Payments
4.1 Pricing basis
Prices are usually based on factors such as the size of the move, travel distance, labour required, access restrictions, parking arrangements, and any additional services such as packing or disposal. Unless stated otherwise, prices are quoted in pounds sterling and are exclusive of any charges imposed by third parties such as parking fees, tolls, congestion charges or local authority disposal fees, which may be added to the final invoice.
4.2 Deposits
The Company may require payment of a deposit to secure the booking. The amount and due date of the deposit will be stated in the quotation or booking confirmation. Deposits are generally non-refundable except where expressly stated otherwise in these Terms and Conditions.
4.3 Payment terms
Unless agreed otherwise in Writing, payment for residential Clients is due immediately upon completion of the Services on the moving day, and for commercial Clients may be subject to separate agreed payment terms. The Company reserves the right to require full or part payment in advance, particularly for larger moves, long-distance moves, or where additional costs such as storage or disposal fees are anticipated.
4.4 Methods of payment
The Company will inform the Client of accepted payment methods. The Client must ensure that cleared funds are available when payment is due. Failure to pay on time may result in withholding of Services, retention of Goods, and the application of late payment charges and interest as permitted by law.
4.5 Additional charges
Additional charges may apply where the move takes longer than estimated due to reasons beyond the Companys control, such as delays in access, waiting times caused by key handover issues, incorrect information provided by the Client, or unforeseen access constraints including inadequate parking or restricted vehicle access. Additional charges may also arise where extra labour is required, where Goods require dismantling or reassembly not previously agreed, or where specialist handling is needed.
5. Cancellations and Postponements
5.1 Cancellation by the Client
If the Client wishes to cancel a booking, notice must be given in Writing. The following cancellation charges may apply based on the notice given before the agreed start time of the Services.
More than 7 days: any deposit may be refunded at the Companys discretion, subject to administrative costs.
Between 7 days and 48 hours: the Company may retain all or part of the deposit and may charge a percentage of the quoted price.
Less than 48 hours or on the day: the Company may charge up to the full quoted price to cover allocated resources and lost opportunities to rebook the time slot.
5.2 Postponement by the Client
Requests to postpone or reschedule must be made as early as possible. The Company will attempt to accommodate the new date and time but cannot guarantee availability. Postponements at short notice may incur charges similar to or equivalent to cancellation charges, particularly where the Company is unable to reallocate resources.
5.3 Cancellation by the Company
The Company may cancel or suspend the Services in the event of unsafe conditions, severe weather, vehicle breakdown, staff sickness, regulatory issues, non-payment, or any other circumstances beyond its reasonable control, or where the Client is in breach of these Terms and Conditions. In such cases the Company will, where possible, offer an alternative date or provide a refund of any prepayments for Services not carried out, but shall not be liable for consequential losses arising from the cancellation.
6. Client Responsibilities
6.1 Preparation of Goods
Unless packing services have been agreed, the Client is responsible for adequately packing and securing all Goods to withstand normal handling and transport. Fragile or high-value items should be clearly labelled and brought to the attention of the Company prior to loading.
6.2 Access and parking
The Client must ensure that adequate access is available at collection and delivery addresses, including clear driveways, hallways, stairways and lifts where applicable. Suitable parking close to the property must be arranged by the Client where possible, including any necessary permits or prior approvals from local authorities or building management. Additional charges may apply for extended carrying distances or delays caused by insufficient access or parking arrangements.
6.3 Prohibited items
The Client must not present for removal any items that are illegal, dangerous, explosive, corrosive, flammable, perishable (unless specifically agreed), or otherwise liable to cause harm or contamination. This includes but is not limited to firearms, ammunition, gas cylinders, petrol, solvents, chemicals, and certain types of waste. The Company may refuse to handle such items and may, where appropriate, notify relevant authorities.
6.4 Presence during the move
The Client or an authorised representative should be present at collection and delivery locations to direct the placement of Goods, confirm that all intended items have been loaded and unloaded, and sign any completion documents. If neither the Client nor a representative is present, the Company may place Goods as it reasonably deems appropriate and shall not be liable for subsequent disputes regarding placement or missing items that could have been verified at the time.
7. Liability and Limitations
7.1 Duty of care
The Company will exercise reasonable care and skill in providing the Services. However, certain limitations on liability apply, reflecting standard practice in the removals industry and the practical risks associated with moving Goods.
7.2 Excluded risks
The Company will not be liable for loss or damage arising from inherent defects, pre-existing damage, normal wear and tear, atmospheric or climatic conditions, leakage from or deterioration of contents, or the insecure or unsuitable packing by the Client. The Company is not responsible for damage to items that are inherently fragile, poorly constructed, or not designed to be moved once assembled, such as some flat-pack furniture, unless packing and special handling have been expressly agreed.
7.3 Indirect and consequential loss
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of anticipated savings, loss of use, or loss of opportunity, arising out of or in connection with the Services.
7.4 Limits on liability
Liability for loss of or damage to Goods, where established as due to the negligence or breach of the Company, shall be limited to a reasonable amount taking into account the age, condition and value of the Goods. The Client is encouraged to ensure that adequate insurance cover is in place for all Goods being moved, as the Companys liability may be limited and may not reflect full replacement cost.
7.5 Notification of claims
Any alleged loss or damage must be notified to the Company in Writing as soon as reasonably possible, and in any event no later than 7 days after completion of the Services, supported by evidence where available. Failure to notify within this period may prejudice the Companys ability to investigate and may affect the handling of the claim.
8. Waste Handling and Environmental Regulations
8.1 Lawful disposal
Where the Services include removal of unwanted items, furniture, or general waste, the Company will handle such materials in accordance with relevant UK waste and environmental regulations. Certain items may require special handling or may only be accepted at authorised facilities. Additional charges may apply for such items, including but not limited to electrical appliances, mattresses, construction materials, and hazardous or restricted waste.
8.2 Prohibited waste
The Company will not accept or transport hazardous waste, clinical waste, asbestos, chemicals, or any materials classified as dangerous or controlled waste except where expressly agreed and where appropriate licences and arrangements are in place. The Client remains responsible for any such materials presented to the Company without prior disclosure, and for any costs, fines or liabilities arising as a result.
8.3 Recycling and re-use
The Company aims, where practicable, to divert materials from landfill through reuse, recycling, or recovery channels, and may work with licensed waste transfer and recycling facilities. The Company does not guarantee that all items will be recycled, but will handle them in a lawful and responsible manner.
9. Delays, Force Majeure and Access Issues
9.1 Delays outside the Companys control
The Company is not liable for delays or failure to perform the Services where caused by events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, vehicle breakdowns despite regular maintenance, public transport disruption affecting staff, strikes, civil unrest, or acts of authorities.
9.2 Access and key delays
Where the move schedule is affected by late key release, property handover delays, or other access issues outside the Companys control, waiting time charges may apply. The Client should coordinate with estate agents, solicitors, landlords or building managers to minimise such delays.
10. Insurance and Client Cover
The Company maintains appropriate business insurance as required by law for its operations. This may include public liability and, where applicable, cover for Goods in transit subject to policy terms, conditions and exclusions. The Client is advised to review their own household or business insurance policies and, where necessary, arrange additional cover to ensure that high-value or particularly fragile Goods are fully insured during the move.
11. Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the Services, the Client should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. Formal complaints should be submitted in Writing, setting out details of the issue, the date of the Service, and any supporting evidence. The Company will review the complaint and aim to respond within a reasonable period. Both parties shall seek to resolve disputes in good faith and in a reasonable manner before considering formal legal proceedings.
12. Data Protection and Privacy
The Company will handle personal information provided by the Client in connection with enquiries, quotations and the performance of the Services in accordance with applicable data protection legislation in the UK. Personal data will be used primarily for administration of the booking, service delivery, invoicing and compliance purposes and will be retained only as long as reasonably necessary for those purposes and any legal obligations.
13. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will generally apply to that booking, unless changes are required by law or regulation. Any material variations to the agreed scope of Services, charges or timelines must be confirmed in Writing between the parties.
14. Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall, where possible, be interpreted in a manner consistent with applicable law that reflects as closely as possible the original intention of the parties.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
By confirming a booking with Removals Brompton or using the Services, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
