Removals Brompton Privacy Policy

This Privacy Policy explains how Removals Brompton collects, uses, stores, and protects your personal data when you use our services. It applies to all Removals Brompton customers and prospective customers in our service area, whether you contact us online, by post, or in person. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and any other applicable data protection laws.

Who We Are and Scope of This Policy

Removals Brompton provides domestic and commercial removal, packing, storage, and related services in the Brompton area and surrounding locations. Wherever you are located within our service area, this Privacy Policy applies when you interact with us as a customer, prospective customer, supplier, or other business contact.

We act as the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used when you engage with Removals Brompton.

Types of Personal Data We Collect

We collect and process different types of personal data depending on how you engage with us and the services you require. This may include:

Identification and contact details: name, title, postal addresses for collection and delivery, billing address, and other contact information you provide.

Communication records: information contained in enquiries, quotes, correspondence, feedback, and any other communications you send to us.

Service and booking information: details about your move or related service, such as property type, access details, inventory information you provide, preferred dates and times, and any special instructions.

Payment and transaction data: information relating to payments you make for our services, such as payment confirmations, amounts, dates, and methods. We do not store full card numbers or security codes; these are handled by our payment processors.

Technical and usage data: when you visit our website or interact with our online forms, we may collect technical information such as IP address, browser type, approximate location, and information about how you use our website. This may be collected using cookies or similar technologies where legally permitted.

Recruitment information: if you apply for a job or supply services to us as a contractor, we may collect information such as your CV details, qualifications, and work history.

Lawful Bases for Processing Your Data

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, our lawful bases are:

Contract: We process your personal data when it is necessary to take steps at your request before entering into a contract or to perform a contract we have with you. For example, to provide a quote, confirm a booking, carry out removal services, and manage payments.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and these are not overridden by your rights. This includes managing and improving our services, responding to enquiries, monitoring website performance, protecting our business from fraud or misuse, and maintaining business records.

Legal obligation: We may process your personal data when necessary to comply with legal requirements, such as tax, accounting, or insurance obligations, and to respond to lawful requests from regulatory or law enforcement authorities.

Consent: In some cases we may rely on your consent, for example for certain forms of direct marketing or where we use cookies that are not strictly necessary. Where we rely on consent, you can withdraw it at any time using the contact details provided in this policy or by using any unsubscribe options we make available.

How We Use Your Personal Data

We use your personal data for the following main purposes:

To provide removal and related services: including handling enquiries, preparing and issuing quotes, confirming bookings, planning and performing removals, coordinating with you on access and timings, and managing after-service support.

To manage payments and accounts: processing your payments, handling invoices, resolving payment issues, and keeping appropriate financial records.

To communicate with you: responding to queries, sending booking confirmations and updates, asking for feedback, and informing you about important changes to our services or policies.

To improve and manage our business: assessing service performance, training staff, enhancing customer experience, maintaining internal records, and developing new services.

To comply with legal and regulatory obligations: including record keeping for tax and accounting purposes, managing insurance claims, and cooperating with lawful requests from authorities.

For marketing purposes: where allowed by law and, where required, with your consent, we may send you information about our services or offers that may be of interest to you. You can opt out of marketing at any time.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties when this is necessary for the purposes described in this Privacy Policy and when we have a lawful basis.

Service providers and processors: We may share your data with third party companies that provide services to us, such as IT hosting, website analytics, customer relationship management, payment processing, accounting support, document storage, and communication tools. These providers act as data processors and only process your personal data on our instructions and for our purposes. They are required to keep your data secure and confidential.

Professional advisers: We may share limited personal data with our professional advisers, such as accountants, auditors, or legal advisers, where necessary for the services they provide and to protect our legal rights.

Business partners and subcontractors: In some cases we may work with subcontractors or partner organisations to carry out your removal or related services. Where necessary, we may share relevant information such as addresses, access details, and service requirements so they can perform their role.

Authorities and legal requirements: We may disclose personal data where required by law or where we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. This may include sharing information with law enforcement, regulatory bodies, or insurers.

If we transfer personal data outside the UK or European Economic Area, we will take steps to ensure an adequate level of protection in line with data protection law, such as using approved standard contractual clauses or transferring to countries with an adequacy decision.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the context in which it was collected.

Customer and service data: We typically retain core customer and service-related information for as long as you remain a customer and for a reasonable period afterwards, usually up to six years, to deal with queries, disputes, or legal claims and to comply with tax and accounting obligations.

Enquiries and quotes: If you request a quote or make an enquiry but do not go ahead with a booking, we may keep your information for a limited period so we can respond to follow-up requests and understand demand for our services. This will generally not exceed two years unless required for legal reasons.

Marketing data: Where you have agreed to receive marketing communications, we keep your contact details until you opt out or we no longer have a legitimate reason to contact you. We may retain a minimal record of your preference to ensure we respect your opt-out choice.

Recruitment data: If you apply for a role and are unsuccessful, we may keep your application details for up to one year unless you ask us to delete them sooner, subject to any legal requirements.

How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, accidental loss, or destruction. These measures may include access controls, staff training, secure storage, and regular review of our data handling practices. While we take reasonable steps to safeguard your information, no system can be completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Removals Brompton customers and individuals within our service area, subject to certain conditions and legal exceptions:

Right of access: You can ask us for a copy of the personal data we hold about you and information about how we use it.

Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.

Right to restriction of processing: You can ask us to restrict the way we use your data in certain situations, such as while we are considering a request to rectify or erase your data.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller.

Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You always have the right to object to direct marketing, and we will stop using your data for that purpose.

Rights related to consent: Where we rely on your consent, you can withdraw this at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

If you wish to exercise any of these rights, please contact us using the contact methods you normally use to reach Removals Brompton. We may need to verify your identity before responding to your request and we will respond within the time limits set by law.

Cookies and Online Tracking

Our website may use cookies or similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site. Some cookies are essential for the site to function, while others may be used for analytics or preferences.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings and, where available, through tools we provide on our website. Disabling certain cookies may affect the functionality of our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. When we make significant changes, we will take appropriate steps to inform you, such as updating the date of the policy and making the revised version available on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal data.